Return & Refund Policy

If you are unhappy with your purchase, you may contact us within 30 days from the date you received the item to process your return/exchange. Requests made after 30 days will not be accepted. Please ensure that you contact us via email at wavexcustomerservice@gmail.com before initiating any returns or exchanges.

Return & Exchange Conditions

  • Authorization Required: Items returned without prior authorization will not be accepted.

  • 30-Day Window: Returns must be made within 30 days from the receipt of the item.

  • Condition of Items: Items must be returned unused, with tags, and in their original packaging. You will also need to provide the receipt or proof of purchase.

  • Shipping Method: When returning or exchanging items, customers must use a shipping method that provides tracking information.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Items on sale or gift cards.

  • Damage or loss caused by the customer.

General Return Process

  1. Initiate a Return:
    Please email us at wavexcustomerservice@gmail.com with photos and/or videos of the items, along with your order number. Our customer service team will respond within 2-3 business days.

  2. Ship the Item Back:
    If your return is accepted, we will provide you with the return address and detailed instructions on how to return your package. Note: Items returned without authorization will not be accepted.
    We recommend sending your return/exchange using a shipping method with tracking and a signature, as we are not responsible for lost return/exchange items.

  3. Refund or Exchange:
    Once we receive your return/exchange, we will inspect the item within 3-5 working days and either issue a replacement for an exchange or provide a refund.

Return Charges

  • Return Due to Our Error:
    If the return is due to our mistake (e.g., incorrect product or quality issue), we will provide a full refund, including return shipping costs.

  • Return Due to Buyer’s Change of Mind:
    If the return is due to the buyer's reasons (e.g., don't like the item, ordered the wrong product/size), the buyer is responsible for the return shipping costs.

  • No Restocking Fee:
    We do not charge any restocking fees for returns.

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If your return is approved, the refund will be processed to your original method of payment within 2-3 working days.

  • If you do not receive your refund within this time, please check your bank account again. Contact your bank or credit card company, as it may take some time for the refund to be officially posted.

  • If after this, you still haven’t received your refund, please contact us at wavexcustomerservice@gmail.com.

Please Note: We do not refund original shipping costs.

Order Cancellations

  • We can cancel your order if you contact us before the parcel is shipped. If the order is cancelled in time, we will refund the full purchase amount.

  • Orders cannot be cancelled once the parcel has been shipped.