Privacy Policy

At WAVEX®, we take your privacy very seriously and are committed to safeguarding the trust you place in us. Please read the following privacy policy to understand how your personal information is collected, used, and shared when you visit or make a purchase from our website.

By using our website, you accept this Privacy Policy.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse the site, we also gather data on the individual pages or products you view, the websites or search terms that referred you to our site, and how you interact with our site. This automatically-collected information is referred to as “Device Information”.

We collect Device Information using the following technologies:

  1. Cookies: Data files placed on your device, often including an anonymous unique identifier. Learn more about cookies and how to disable them at All About Cookies.

  2. Log Files: These track actions on our site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  3. Web Beacons, Tags, and Pixels: Electronic files used to record information about your browsing behavior.

Additionally, when you make a purchase or attempt to make a purchase through our site, we collect certain information, including your name, billing and shipping address, payment information (e.g., credit/debit card number), email address, and phone number. This is referred to as “Order Information”.

Together, Device Information and Order Information are referred to as “Personal Information”.

How We Use Your Personal Information

We use the Order Information we collect to:

  1. Fulfill Orders: Process payments, arrange shipping, and provide invoices/order confirmations.

  2. Communicate with You: Respond to customer service inquiries and updates.

  3. Screen for Risk/Fraud: Review orders for potential risk or fraud.

  4. Enhance Your Experience: Improve our website, products, and services.

  5. Marketing: We do not sell or rent your personal information to third parties for advertising.

  6. Advertising: We do not use your personal information for advertising without your consent.

We use Device Information to help screen for potential risk or fraud, and generally to improve and optimize our website (e.g., analyzing customer interactions, assessing marketing campaign success).

Sharing Your Personal Information

We share your personal information only with Google to help us understand how our customers use the site. We use Google Analytics to analyze traffic, and you can read more about how Google uses your information here.

We will also share your personal information to comply with legal obligations, respond to legal requests, or protect our rights.

We do not share your personal information with other third parties.

Information Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed. All communications with our website are secured using Secure Socket Layer (SSL) encryption technology, ensuring that all data shared between you and our website is protected.

Do Not Track

Please note that we do not alter our data collection practices when we see a Do Not Track signal from your browser.

Your Rights

You have the following rights regarding your personal information:

  1. Access: You can request the information we hold about you.

  2. Correction: If your information is inaccurate or incomplete, you can request updates or corrections.

  3. Erasure: You can request deletion of any personal data we have collected from you.

To exercise these rights, please contact us at [your service email].

Data Retention

We retain your Order Information for our records unless you request deletion of this information.

Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [your service email]. If we learn that we have collected personal data from children without parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. All updates will be posted on this page.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to contact us via email at wavexcustomerservice@gmail.com.